Learn how to talk to an insurance adjuster, who may be sitting at an office desk.

How to Talk to an Insurance Adjuster

If you’ve been in an accident, sooner or later you’re going to need to talk to the insurance adjuster. This can be stressful enough if it’s your own insurance adjuster, and it can be a harrowing experience if it’s the other party’s adjuster.

Don’t worry, though. With the right instruction and preparation from a skilled personal injury attorney, you’ll know how to talk to an insurance adjuster when the time comes. The right personal injury attorney can be a serious help when dealing with the insurance company, even if your case doesn’t go to court. Let’s go over some of the most important things to do when it comes to talking to the adjuster.

How to Talk to an Insurance Adjuster

  1. Prepare for the Conversation

Ideally, it’s a good idea to prepare for the conversation with your attorney. An experienced attorney can do more to prepare you to talk to the adjuster than any article can.

  1. Record the Conversation

If possible, take an audio recording of the conversation. If you can’t do that, take notes on the main points. (Important: don’t allow the adjuster to record the conversation unless your attorney is present.)

  1. Tell the Truth

When it comes to your injuries, you should be as detailed as possible. With other questions, always tell the truth—even if that means saying “I don’t know” or a simple “Yes” or “No.”

  1. Don’t Agree to or Sign Anything

You don’t want to agree to anything until you have the chance to talk to your attorney. It’s easy to make a bad deal if you let yourself get carried away with the insurance adjuster.

  1. Don’t Guess

The adjuster may ask unclear questions. Remember, it’s okay for you to ask for clarification, and it’s better to say “I don’t understand” than it is to make a mistake by guessing.

  1. Get Help: Talk to an Attorney First

If you’re nervous about saying or doing the wrong thing, you have the option to receive guidance specific to your claim from an attorney.

Tips for Your Conversation

Remember: the insurance adjuster is working for the insurance company, not for you. They may be very charming people and engage in small talk to help you feel comfortable with them. It’s important to keep your wits about you and avoid being drawn in.

Don’t be paranoid, but don’t be too eager, either. The insurance adjuster is doing a job when they’re talking to you. It’s important that you prepare for the conversation with an attorney and always remember that the adjuster’s interests aren’t the same as yours. This will help you keep smart in the conversation.

Questions About Talking to an Insurance Adjuster?

Let us help you determine whether an injury you or a loved one suffered in an accident may qualify for compensation under an auto accident claim. Talk to our car accident attorneys about our clients’ average settlements for accidents to better understand how to talk about your case. The Khalidi Law Firm has more than 20 years of experience helping injured persons in the Tucson area get the closure they deserve. If you have suffered injury or lost a loved one as a result of an accident, we can help.